Privacy PolicY

This privacy policy will explain how our business uses the personal data we collect from you when you use our website.

What data do we collect?

Vetu collects the following data:

• Personal identification information which includes name, email address and phone number.

How do we collect your data?

You directly provide Vetu with most of the data we collect. We collect data and process data when you:

  • Register online

  • Contact us through the website, by telephone, post, email or through any other means

  • When you use our services

  • Enter a competition or promotion through a social media channel

  • Use or view our website via your browser’s cookies

How will we use your data?

Our company collects your data so that we can:

  • •Process any bookings and manage your account

  • Email you with news of special offers and upcoming events to be held by Vetu

How do we store your data?

Vetu stores your data on a personal computer, which is password-protected. Virus and malware protection is installed and up to date. Your data is also stored within our marketing platform, Mailchimp. View the Mailchimp Privacy Policy.

Vetu will only keep your data for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

Marketing

Vetu would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Vetu from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Vetu would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Vetu for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Vetu correct any information you believe is inaccurate. You also have the right to request Vetu to complete information you believe is incomplete.

The right to erasure – You have the right to request that Vetu erase your personal data, under certain conditions

The right to restrict processing – You have the right to request that Vetu restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Vetu’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Vetu transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via email: jennifer@vetu.co.uk

Use of Cookies

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For more information, visit www.allaboutcookies.org

Our Cookies Policy

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

How to manage your cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Vetu website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Vetu keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 March 2020.

How to contact us

If you have any questions about Vetu’s privacy policy, the data we hold on you, or you would like us to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: jennifer@vetu.co.uk

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Vetu has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office:

Email: casework@ico.org.uk

Tel: 0303 123 1113